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Shipping policy

The buyer is responsible for ensuring all shipping information provided at the time of checkout is correct.

Shipping Rates from 27/10/25

  • Standard - Aramex, Couriers Please or FedEx 0kg-4.9kg $11.99
  • Australia Post Only – Street Addresses, Parcel Lockers and PO Boxes Orders 0kg–4.9kg $13.99
  • Standard - Aramex, Couriers Please or FedEx 4.9kg-20kg $12.99
  • Australia Post Only – Street Addresses, Parcel Lockers and PO Boxes Orders 4.91kg–20kg $14.99
  • Standard - Aramex, Couriers Please or FedEx Orders 20.1kg and up $14.99
  • Australia Post Only – Street Addresses, Parcel Lockers and PO Boxes Orders 20.1kg and up $19.99
Incorrect Address

Please contact us as soon as possible if you have entered the wrong and or missing part of your shipping address.

If an order is returned to us because of an incorrect address, you will be required to pay the shipping fee again before your order can be resent.

Original shipping fees are not refundable. The buyer is responsible for ensuring the shipping address is correct at checkout.

I live local, can I pick up my order?

You can now shop in-store.

Tracking your order

All orders come with tracking; you can check the status of your order here using tracking no. provided on your “Order Update and Shipping” email - https://auspost.com.au/mypost/track/#/search

Shipping Times

Please allow 3-15 business days from fulfilment for your order to arrive. If you have not received your order after fifteen days business days please contact us.

Order Processing

Orders are usually packed and sent within 72 hours, excluding weekends and public holidays

Can I change the shipping address after my order has been packed, fulfilled or sent?

No, the shipping address can not be changed during the shipping process. If you have entered an incorrect shipping address, please contact us a soon as possible. If your item is returned to us because of an incorrect address, you will need to pay an additional shipping fee for your order to be re-sent.

Can I cancel my order before it has been fulfilled/sent?

Yes. Please note we only offer credit or exchange for change of mind. We can not refund cancelled orders regarless of when you ordered.

Can I cancel my order once it has been fulfilled/sent?

No, orders can not be canceled during the shipping process. Once you receive the order, you will need to send it back at your own expense for a product store credit. Please note we do not refund original shipping costs or return shipping costs. Items must be received back unopened and in good condition to be considered for a refund.

Can I change or add products to an existing order?

Yes but only if your order has not been packed, fulfilled or sent. Depending on the items you want to add, you may need to pay an additional shipping fee. Additional shipping fees must be paid before the order can be sent.

Western Australia and Tasmanian Prohibited Items

Please note some items can not be sent to Western Australia and Tasmania due to quarantine restrictions. If you order prohibited products to be sent to either Western Australia or Tasmanian these items will be canceled from the order. Please note a $5 administration fee is payable for processing the refund which will be deducted from the amount refundable. Prohibited items are clearly stated on each relevant product page.

Prohibited Items Include:

  • Forage Gourmet Seed Blends
  • Feather Chef
  • Raw for Birds
  • Forage Gourmet Pinecone Treats
  • Basic Seed Blends
  • Avian Delight Treat Bars
  • Sprouting Blends
  • Nuts
  • Vetafarm Treat Bars
  • Foraging Grass
  • Foraging Material
  • Any other product containing seeds, nuts or food products

Please note buyers are responsible for duties, customs fees or fines issued. Queenslander Aviaries takes no responsibility for any charges relating to items seized or fines issued to the importer due to importing these products.