Contact and Support

No. We only ship within Australia and cannot send to mail-forwarding services.

Yes. Call us during business hours on (07) 3277 2759 and we’ll process your order.

We do not offer gift cards or wholesale at this time.

Sign up to the waitlist on the product page. We’ll email you when it’s back.

You must apply codes before completing payment. We can’t adjust completed orders.

Most seed, nut and flower products cannot be shipped due to quarantine restrictions. Any product we’re unable to send will be clearly indicated under the Full Details tab on its product page.

Read our Western Australia and Tasmania Restrictions Policy

Flat-rate shipping via Australia Post, Aramex, StarTrack or Couriers Please. Let us know your preference right after ordering.

Add this in-cart or here and we’ll pack and dispatch within 24 hours (excl. weekends and public holidays). It does not speed up transit time or is a express post service, see the product page for full details.

We don't offer a click and collect service but you’re welcome to shop in-store at 3/24 Rodwell St, Archerfield QLD 4108.

Once we ship it, you’ll get an email with tracking details.

• Allow 3–15 business days from dispatch.
  
• Orders usually pack within 72 hours (excl. weekends and public holidays).
  
• If you catch a wrong address early, email us immediately. Once it’s shipped we can’t redirect - returned parcels incur a second shipping fee.

Yes - only before it’s packed. If adding items pushes you past the original shipping fee, you’ll need to cover any extra charge.

• Before dispatch: You’ll receive a store credit or exchange (no refunds for change-of-mind).

• After dispatch: You cannot cancel. Once you receive it, return at your expense for credit (unopened, in original condition).

• Notify us within 30 days of purchase.

• Change of mind returns must be unused, in original packaging, and are eligible for credit or exchange only. You cover return postage.

• Damaged or missing items require a clear photo within 30 days. We’ll replace, credit or refund accordingly.

• Email us with your order number and reason.

• Send items (unopened, unused) to: Returns - Queenslander Aviaries
  3/24 Rodwell St, Archerfield QLD 4108

• Once received, we’ll issue credit or process your refund.

Allow up to 7 days for refunds to appear in your account - this can vary by bank or payment method.

• Automatically added to your account for future purchases

• To use it, log in and select “Use Store Credit” at checkout. The check box is located just above the card payment option on the checkout page.

• An account is required; let us know if you need one set up

• Credits never expire

You can download our app on iOS or Andriod - Click Here

We’ve moved to one-time codes for security. You will be sent a one time code to your email. If you need more help, contact us.

Exactly the same as our website.

Tap the “Daily Deal” banner on the home screen. It adds the code to your cart and shows a confirmation.

Generally yes, but check the deal details.

Not at present. App and web deals run separately.

The App follows the same Privacy Policy, Terms of Service, Shipping Policy, Discount Code Policy and Refund Policy as our website.