Refund policy

Choose carefully, or before purchasing, ask us for some advice. If you are not 100% satisfied with the product you received, please don't hesitate to contact us within 30 days of purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund, exchange or credit. This includes broken or missing items not reported to us within 30 days of purchase. Please note that all broken or missing item requests must include a clear photo for proof.

Returns address
3/24 Rodwell St, Archerfield, 4108, QLD
Please include a note with your order number and description

Change of Mind
If you wish to cancel your order before it is processed, you can receive a credit or exchange. We only offer credit or exchange for unwanted items within the 30-day period. Items must be returned unopened, unused and intact in original packaging. Customers are responsible for all return shipping costs.

Once the item/s are received, we will contact you to arrange your exchange or credit. Used or damaged (if not received damaged) items returns will not be accepted and will be returned at the customer's expense. Customers are responsible for any additional shipping costs for exchanged items.

Damaged or missing items
If your order is missing an item/s, you must contact us within 30 days of purchase with your order number and a clear photo of the box and its contents. If an item arrived broken or missing parts, please contact us as soon as possible with your order number and a clear photo of the item

Requests without photo evidence or not reported to us within 30 days will not be accepted. Customers are entitled to a refund, exchange or credit for items that arrive damaged or missing within 30 days.

Cancelled Orders
If you wish to cancel your order before it is processed, you can receive a credit or exchange. We do not refund because of a change of mind, regardless of when you ordered.

Refunds
Please allow up to 7 days for refunds to be processed. Times may vary depending on your bank or how you paid. For direct enquiries, please email accounts@queenslanderaviaries.com