Click and Collect
How do I choose Click and Collect?
How do I choose Click and Collect?
Choose the Click and Collect shipping option at checkout.
Where do I collect my order?
Where do I collect my order?
Click and Collect orders must be collected from 3/24 Rodwell St, Archerfield QLD between 9am and 5pm, once you have received notification that your order is ready.
How long does it take for my order to be ready?
How long does it take for my order to be ready?
Orders are usually ready within 24 hours, excluding weekends and public holidays.
How will I know when my order is ready?
How will I know when my order is ready?
You will receive an email notification once your order is ready for collection. Please wait until you receive this email before coming to collect your order.
What do I need to bring to collect my order?
What do I need to bring to collect my order?
Please bring your order confirmation email or photo ID when collecting your order.
Can someone else collect the order for me?
Can someone else collect the order for me?
Yes. If someone else is collecting the order on your behalf, they must bring the order confirmation and photo ID.
Can I collect part of my order early?
Can I collect part of my order early?
No. Click and Collect orders cannot be partially collected.
What happens if an item becomes unavailable?
What happens if an item becomes unavailable?
If an item in your order becomes unavailable, we will contact you before collection to arrange a refund or replacement.
How long will my order be held for collection?
How long will my order be held for collection?
Orders not collected within 14 days will be cancelled and refunded.
