If you have forgotten your Flock Member sign in password, you can reset it here

Discount or Credit codes must be entered at the checkout.

We can not adjust completed transactions if you forget to add the code.

Entering discount codes are the sole responsibility of the customer.

Check you have entered to correct code.

Please note unless otherwise noted all discount codes expire after 30 days - See the discount policy below for more information.

If you are having problems checking out, use the troubleshooting tips below

• Afterpay - Ensure you are not trying to checkout via Facebook or Afterpay App. Use Chrome or Safri only.
• Close all other tabs, pages and apps
• Clear your Cache
• Use a different browser
• Try again later
• Request bank transfer information to pay for an order

Contact us - We are here to help

Ensure you are not checking out via Facebook as it will block Afterpay payments. Use a browser like Google or Safari instead. Pop-up blockers may also prevent it from loading.

Yes, you can place orders over the phone by calling during business hours - (07) 32772759

You can now sign up to the waitlist on the product page, simply enter your email.

Gift Cards are currently not available as we are preparing for a new website.

We do not wholesale any products.

We only offer nail clipping in store. Please call ahead to ensure there is a staff member rostered on that can do it.

We do not offer wing clipping

The buyer is responsible for ensuring all shipping information provided at the time of checkout is correct.

Please contact us as soon as possible if you have entered the wrong and or missing part of your shipping address.

If an order is returned to us because of an incorrect address, you will be required to pay the shipping fee again before your order can be resent.

Original shipping fees are not refundable. The buyer is responsible for ensuring the shipping address is correct at checkout.

We offer Express Shipping via Australia Post. You must pay the difference. (Full express shipping calculated cost minus $12.99) before your order is dispatched. This service is not compensated like our regular shipping method.

Please note during free shipping promotions you are still required to pay the full amount as all free shipping promotions are for our regular shipping method.

You can now shop in-store.

All orders come with tracking; you can check the status of your order here using tracking no. provided on your “Order Update and Shipping” email - https://auspost.com.au/mypost/track/#/search

Please allow 3-15 business days from fulfilment for your order to arrive. If you have not received your order after fifteen days business days please contact us.

Orders are usually packed and sent within 72 hours, excluding weekends and public holidays

No, the shipping address can not be changed during the shipping process. If you have entered an incorrect shipping address, please contact us a soon as possible. If your item is returned to us because of an incorrect address, you will need to pay an additional shipping fee for your order to be re-sent.

No, orders can not be canceled during the shipping process. Once you receive the order, you will need to send it back at your own expense for a product refund. Please note we do not refund original shipping costs or return shipping costs. Items must be received back unopened and in good condition to be considered for a refund.

Yes but only if your order has not been packed, fulfilled or sent. Depending on the items you want to add, you may need to pay an additional shipping fee. Additional shipping fees must be paid before the order can be sent.

Please note some items can not be sent to Western Australia and Tasmania due to quarantine restrictions. If you order prohibited products to be sent to either Western Australia or Tasmanian these items will be canceled from the order. Please note a $5 administration fee is payable for processing the refund which will be deducted from the amount refundable. Prohibited items are clearly stated on each relevant product page.

• Prohibited Items Include:
• Forage Gourmet Seed Blends
• Forage Gourmet Pinecone Treats
• Basic Seed Blends
• Avian Delight Treat Bars
• Sprouting Blends
• Vetafarm Treat Bars
• Foraging Grass
• Sampler Boxes
• Foraging Material
• Any other product containing seeds

Please note buyers are responsible for duties, customs fees or fines issued. Queenslander Aviaries takes no responsibility for any charges relating to items seized or fines issued to the importer due to importing these products.

Choose carefully or before purchasing, ask us for some advice. If you are not 100% satisfied with the product you received please don't hesitate to contact us within 30 days of purchase.

Our refund and returns policy last 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund, exchange or return. This includes broken or missing items not reported to us within 30 days of purchase. Please note all broken or missing item requests must include a clear photo for proof.

Returns address

Please include a note with your order number and description

Returns Address: 3/24 Rodwell St, Archerfield, 4108, QLD

Items must be returned unopened, unused and intact original packaging. Customers are responsible for all return shipping costs.

Once the item/s are received, we will contact you to arrange replacement products or if eligible a refund.

Used or damaged (if not received damaged) items returns will not be accepted and will be returned at the customer's expense.

If your order is missing an item/s, you must contact us within 30 days of purchase with your order number and a clear photo of the box and its contents.

If an item arrived broken or missing parts please contact us as soon as possible with your order number and a clear photo of the item

Requests without photo evidence and, or not reported to us within 30 days will not be accepted

Items like our Pinecone Treat range may have some loose seeds in the packaging, this is normal and unless excessive is not considered damaged.

Please allow up to 7 days for refunds to be processed. Times may vary depending on your bank or how you paid. For direct enquiries please email accounts@queenslanderaviaries.com

We no longer send out replacement products. Damaged or broken items are refunded or credited.

• Discount codes must be entered at the checkout to redeem. It is the responsibility of the buyer to ensure codes are entered correctly
• Completed transactions can not be altered or refunded due to the buyer not entering the correct discount code or forgetting to enter the discount before completing the transaction
• All discount codes are valid up to 30 days after receiving the code via email or physical promotional material unless otherwise stated in any email or promotional material.
• Thank-you Card discount codes are valid for 30 days from the order purchase date unless otherwise stated.
• Discount codes are valid for online and in-store purchases unless otherwise stated.
• Abuse of discount codes includes:
• Abuse of discount codes will result in a ban from ordering from our online store.

Queenslander Aviaries reserves the right to remove, change or alter any discount code at any time without customer notification

No toy is 100% safe; toys should be inspected daily for damaged or broken parts. Damaged or broken toys should be removed immediately. All products should be offered under strict supervision.

All our products are carefully chosen for fun, foraging and safety. We strongly recommend reading all of the product descriptions to ensure it is suitable for the size/type of your bird.

We do not sell - Cotton or fabric rope/huts.

We sell - Jute, Seagrass, Sisal, “Tangle Free” Plastic Rope, Stainless Steel Chain and Nickel Plated chain; these are considered safe to an extent. Still, if you notice your bird excessively chewing or swallowing pieces, it should be removed immediately. Queenslander Aviaries or its suppliers are not liable for any damage, injury or death caused to a bird. Toys are used at your own risk.

Bird Toys are not intended for children, and children should not have access to them. Queenslander Aviaries or its suppliers are not liable for any damage, injury or death caused to any animal or person.

If you have allergies, please ensure you read the ingredients list carefully to see if it is safe for you to use/handle. While due care is taken, some foods may contain traces of foods not listed. Queenslander Aviaries or its suppliers are not liable for any damage, injury or death caused to any animal or person.

Should be offered under recommendation from your vet or pet health care provider and used to manufacture recommendations. All medications should be stored out of reach of children and other pets. Queenslander Aviaries or its suppliers are not liable for any damage, injury or death caused to any animal or person.